Support you and your patients can rely on
The Optum Specialty Pharmacy Oncology Center of Excellence (COE) provides a full spectrum of integrated clinical expertise and enhanced services to your oncology office and your patients. The Optum Specialty Pharmacy COE is purpose-built to help you precisely deliver the care your patients need while simultaneously removing obstacles to their care.
Clinical expertise and customized care
Our Specialty Pharmacy Oncology Center of Excellence team of Board-Certified pharmacists, technicians, account managers, and prior authorization (PA) and appeal experts support you and your office through proactive patient updates, monitors and follows up on patient-specific therapy goals ranging from treatment outcomes to side effect management and quality of life measures.
Communication preferences: We help facilitate easy and effective communication so you can spend more time with your patients. You can choose how you want to be communicated with via fax, phone, email or send a chat through the provider portal — we’ll communicate the way you prefer.
Stay up-to-date on the latest oncology drug trends
Several key trends will shape cancer care in 2024, including: balancing new drug approvals with access and shortages, precision medications driving personalized care, digital and home health expanding treatment options, and cost-effective strategies redefining support. Read Optum Specialty Pharmacy's 2024 Outlook on oncology to learn more.
- E-prescribe using the information below, and we will route to one of our pharmacies to be filled:
1050 Patrol Road
Jeffersonville, IN 47130
NPI: 1083045140
NCPDP: 1564930
- Fax: 1-877-342-4596
- Call our dedicated provider line at 1-855-215-0235 7 a.m. to 7 p.m. CT Monday–Friday
Ready to refer your patients? Use our handy referral checklist and drug list flyer to make sure you have everything you need. For questions, chat with us through the provider portal.
Our provider and patient portals provide secure web-based anytime access to important healthcare information.
Our provider portal allows your clinic to easily access prescription status, adherence tracking, patient-specific reporting on financial assistance and PA notifications and connect with Optum Specialty Pharmacy support via live chat with a clinician.
Our patient portal and app make it easy for your patients to manage their condition anytime, anywhere. They can request refills, track orders, make payments, access live chat, and view or update account information.
The Optum Savings IQTM Platform proactively connects patients with financial resources to help them pay for and start their therapy without delay. Optum Savings IQ™ Platform automatically helps find all available aid, including:
- Foundation assistance and grants offered by nonprofit organizations or foundations that support people with specific health conditions.
- Manufacturer copay cards that help reduce or eliminate out-of-pocket costs.
- Manufacturer vouchers or free trials
- State- or manufacturer-sponsored free drug programs, depending on each manufacturer’s approval requirements and application process
$823.5M1 total financial assistance awarded to patients in 2023, with a goal of $1 billion in 2024.
Visit our financial assistance page for more information.
Our dedicated oncology team prioritizes turnaround times, prevents care management gaps, and conducts first-fill consults along with benefits checks, test claims, PA and welcome calls. Plus, our designated REMS4 team provides specialized support for patients prescribed medications subject to their unique requirements.
To help your patients follow their care plan, we offer digital tools such as text reminders and Optum Schedule My Fill, a self-service program that lets patients schedule their refills for the calendar year to help them avoid delays, minimize hassle, and boost adherence. 100% of enrolled patients maintained adherence with the Optum® Schedule My Fill program.3 We also offer technology-enabled adherence devices like “smart” pill bottles to help your patients follow their care plan.
Whether you’re referring a new patient or making a change to an existing patient’s treatment plan, you can rest assured Optum Specialty Pharmacy Oncology Center of Excellence can provide what you need. We offer a wide variety of the latest oncology medications from all the top manufacturers, including limited-distribution drugs.
Sources
- Optum Specialty Pharmacy. Optum Exchange financial assistance book of business. 2023.
- Impact of Optum Savings IQ on Patient Outcomes, January 2023–March 2024.
- Optum Specialty Pharmacy. Internal analysis of the effect of Schedule My Fill on medication adherence and persistence among patients. April 1–December 2023.
- REMS = Risk evaluation and mitigation strategies.