As quality program requirements continue to change for health plans, so must your approach. With regular adjustments and updates from organizations like the Centers for Medicare & Medicaid Services (CMS) and the National Committee for Quality Assurance (NCQA), health plans must continuously re-evaluate their technology, digital capabilities and member programs. Learn how your health plan can stay ahead of the curve by:
- Adopting a digital-forward approach, including improved accuracy, efficiency, member engagement and timeliness.
- Shifting strategies to include prospective quality management allowing for a year-round approach.
- Balancing the emphasis on HEI and SDOH measures, while maintaining member experience programs.