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MyChart patient portal

Take your health record with you, wherever you go.

We believe MyChart will greatly improve your health care experience. We encourage you to sign up when registration becomes available. Start enjoying the benefits of our new patient portal today. 

Sign up for MyChart

We have transitioned to a new Electronic Health Record (EHR) system, Epic. This includes a new patient portal called MyChart. To view your medical history, you'll need to register for an account.  You might be familiar with MyChart, but if you're not, here are a few key features. You can:

  • Review your complete health history. You will have access to all your medical records, including information on: 
    • Diagnoses 
    • Medicines 
    • Allergies 
    • Immunizations and more
  • Schedule appointments. Manage appointments with just a few clicks, saving you time and hassle.
  • Request prescription refills. We'll have them sent directly to your preferred pharmacy.
  • Check test results. View your lab and test results as soon as they're ready. This empowers you to stay informed about your health.
  • Connect with your health care team. Ask questions, seek advice, and get timely responses through secure messaging.*

Sign up     Log in to MyChart

When can you sign up for MyChart?

  • Registration begins September 16th for patients that receive care in Arizona (excluding Apricus and 4C Trinity), Idaho, and Utah. 
  • Registration begins November 18th for patients that receive care in Arizona’s Apricus and 4C Trinity, Colorado, New Mexico, and Nevada.

Signing up is simple

There are many ways to sign up for MyChart. If you use FollowMyHealth, you will have to sign up for MyChart to stay connected with us.

Once you are registered with an Optum MyChart account, you can sign in and view your health information at any time on your computer or smartphone. For easy access, download the MyChart app in the app store for your iPhone or on Google Play for your android.

Email

You may get an enrollment email with a sign-up link. This link is your access to register for a MyChart account. You may also receive an activation code via email. 

In-person

If you don't have an email address and wish to register for a MyChart account, you can sign up with our reception staff in the office. No appointment needed. 

Online

Didn't get an email? Complete the MyChart online form, submit it, and follow the steps to get signed up for your account.


What to expect

For your first appointment after we’ve moved to Epic, you can expect to:

  • Re-sign consent, access, payment authorization, and HIPAA forms
  • Provide your photo ID and health insurance cards
  • Receive assistance signing up with Epic if you haven’t already registered for your new account

 

Need MyChart support?

MyChart Support Line:1-855-873-2376, TTY 711
Mon-Fri: 6am-6pm PT (Closed holidays)

Get help with issues such as:

  • Account management
  • Billing  
  • General MyChart questions 
  • Navigation (where do I find) 
  • Proxy access 
  • Sign-up 
  • Sending or receiving messages with clinician
  • Scheduling appointments

 

Frequently Asked Questions

Here are answers to some common questions about what patients can see and do in MyChart.

Progress notes are shared with patients, unless otherwise specified by providers.

All diagnoses are shared with the patient unless they are manually unshared by a clinician.

All results are released to MyChart.

All tests are released immediately after they are resulted. Providers, using discretion, may or may not, delay releasing results on a patient-to-patient basis.

All medications on a patient's medication list are visible in MyChart.

Patients can make payments, view their statements, and/or contact the billing departments about questions from MyChart.

Patients and proxies can schedule visits with Primary Care Physicians or other select providers they have existing relationships with.

Patients can give proxy access to their account to other family members.

Proxies have full access to child's chart until the child turns 12 years old. When the child turns 12, proxies can review insurance coverages, make payments, update demographics, access letters, and update end-of-life planning information.

MyChart is also available in Spanish. Note that while most text within MyChart is translated, clinical content and messaging remain in English.

Patients can log into the MyChart website or MyChart app to complete eCheck-in and join their scheduled video visit.

Patients can send their provider/clinic messages concerning questions about non-urgent medical issues, prescriptions, test results, or any other questions they may have.

*Our portal is for non-urgent matters only. If this is a medical emergency, please call 911. We make every effort to answer portal messages within 48-72 hours.