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Informational

Welcome, Optum New Mexico patients:

You’re in the right place to pay your bill, access your patient portal and contact customer service.

Optum New Mexico patient support

If you have questions, we're here to help.

Notice

We are moving to MyChart starting on December 1. Find out what our change to the new patient portal means for you. 

Customer service

For information, call us at 1-505-900-0932, TTY 711. Our representatives speak English and Spanish.

Patient portal

Find your medical records, schedule an appointment, connect with your doctor and more.

Forms and resources

Find patient forms and helpful resources.

Our representatives are available by phone to answer your insurance, billing and other nonmedical questions. We can also help you:

  • Choose or change your doctor.
  • Update your personal information.
  • Check on a referral to a specialist.
  • Transfer or get your medical and prescription records.

Find more information about helpful topics below.

FAQ

For information, call us at 1-505-900-0932, TTY 711. Our representatives speak English and Spanish.

Once you find a doctor near you, please call us to make an appointment. Your doctor's office will then contact you about next steps, like sending us your health records and what to bring to your appointment.

Learn more

If you got an Optum bill in the mail, you can easily pay it online. Please call with questions:

At Optum, our top priority is the health and well-being of our patients and those in the communities we serve. To help in your personal health journey, Optum has a number of no-cost events that are open to the public.

Find events

We accept most major health insurance plans. Check with your doctor’s office or health plan for specific information.

Learn more

Learn how to make the most of your doctor visit. We let you know to best prepare, what to bring with and what to expect when you see your doctor.

Learn more